LipaPay sandbox support team

Talk to the desk that owns your flow.

Integration, settlement, and go-live specialists for LipaPay, Lipa Collection, LipaAirtime, and LipaDisbursement. Sandbox only — no live funds, no production keys from this queue.

Desk online
  • API Operational · 142ms
  • Webhooks Inspectable
  • First reply Same business day
  • Hours Mon–Fri · 08:00–17:00 EAT

Choose a desk

Route the ticket to the team that owns that step of the system flow.

01

Integration desk

Tokens, 401s, payload shape, lab login, and first initiate.

  • Sanctum / product login
  • MNO · bank · engine pay
  • Testing lab walkthrough
Open a ticket →
02

Settlement desk

Callbacks, missing refs, status pull, and fulfill-too-early bugs.

  • Settlement callbacks
  • Airtime confirmation
  • Status pull · payout history
Open a ticket →
03

Go-live desk

KYC review status, production portal email, staging tenants.

  • KYC application UUID
  • Compliance follow-up
  • Live portal access
Open a ticket →
New sandbox ticket SBX-260925-•••
Merchant portal

Sandbox desk acknowledges in-product. Production KYC replies arrive by email after compliance review.

Ticket queued

How the team works

  1. Triage Desk + product + severity in one queue.
  2. Reproduce Lab + webhook inspector against your reference.
  3. Reply Same-day on sandbox blockers · KYC by email after review.
IntegrationSame business day
SettlementSame business day
Go-live / KYCAfter compliance review

External docs: developers.lipapay.co.tz